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Florida Gulf Coast University

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ANGEL Help and Documentation

ANGEL Help
ANGEL Training

ANGEL Support

Monday - Thursday, 7:30 AM - 11 PM
Friday, 7:30 AM - 9 PM
Saturday, 8 AM - 5 PM

Phone: (239) 590-7100
Email: itsprt@fgcu.edu

Leave a message after hours (Messages handled on the next business day)

Students

 
 
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How to Login to ANGEL

Log in using your FGCU Eagle email username and password.
(example: "jnstuden" NOT "jnstuden@eagle.fgcu.edu")
You need to activate your student account to have an FGCU Eagle email username and password.

Go here to Activate your student account.

When you are logged in to ANGEL you should see your courses listed on your ANGEL "Home"

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How to Get Started Using ANGEL

Go here to review a Flash tutorial on how to get started using ANGEL.

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I Can't Login to ANGEL
  1. Have you enabled your student account? Go here to enable your account.
  2. Have you cleared your browser cache?
  3. Are your receiving the message, "Your account has been disabled"? contact itsprt@fgcu.edu and include in your email that this is the message you are receiving.
  4. Change your password. Go here to Change your password. You will need your Student ID (UIN) and Gulfline PIN in order to change your password.
  5. Can you login to your eaglemail account? If you can login to eaglemail but cannot login to ANGEL, contact itsprt@fgcu.edu. If you cannot login to eaglemail, then most likely you still need to enable your student account.
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"Invalid Userid or Password" message received when trying to login

Try changing your password (You will need your Student ID (UIN) and Gulfline PIN in order to change your password), wait a minute or two, then try logging in to ANGEL again.
If you do not remember your PIN, contact the Registrar's Office at (239) 590-7980.

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I Do Not See My ANGEL Courses When I Login to ANGEL

If you do NOT see your course(s) listed, there are several things that can be checked.

  1. The course has not been set to allow student access by the professor. Contact your professor.
  2. You have registered that day for the course. You will need to wait at least 24 hours after you register before the course shows up in ANGEL for you.
  3. You may need to clear your browser cache.
  4. You have changed your name since you registered for the course. Email itsprt@fgcu.edu for assistance.
  5. You are filtering out viewing the course link. Click on the Settings: Courses link located in the right-hand corner of the Courses section of your ANGEL My Page. If the missing course is listed but does not have a check mark next to it, click in box to add check mark. Click on the Save button to save your change.
  6. You have not paid all fees associated with your courses. You will need to contact the Registrar's Office at (239) 590-7980.
  7. Your have been removed from the course. You will need to contact the Registrar's Office at (239) 590-7980.
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How do I Change My Password?

Go here to Change your password.

(You will need your Student ID (UIN) and Gulfline PIN in order to change your password)

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Student Quick Start Guide

The Student Quickstart Guide provides a quick and easy orientation to using ANGEL and is a good way to get started.

For additional information, view the ANGEL online documentation by clicking the help button located along the left side of the window.

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Where did my course go in ANGEL

Check with your professor to find out if there is a reason you are no longer in the course. If there is not a reason, contact the Registrar's Office at (239) 590-7980.

The two most common causes of this situation are:

  1. You may not have not paid all fees associated with your course(s), or
  2. There may be a problem with scholarship monies.
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When Taking an Exam/Quiz, the Quiz Terminated Unexpectedly and Now I Cannot Complete it

Contact your professor and work with him/her to make arrangements for handling the situation.