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Florida Gulf Coast University

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ANGEL Help and Documentation

ANGEL Training

ANGEL Support

Monday - Thursday, 7:30 AM - 11 PM
Friday, 7:30 AM - 9 PM
Saturday, 8 AM - 5 PM

Phone: (239) 590-7100

Leave a message after hours (Messages handled on the next business day)

General Information

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Timeout/Reauthenticate Message

If you are receiving a "Session Timeout" or "Reauthenticate" message when you log on to ANGEL, you may need to clear your browser cache:

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Logging Off

Please LOG OFF (link in upper left corner of screen) when you have finished your session in ANGEL, rather than just closing your browser or navigating to another website.

Please NOTE: If you are inactive in ANGEL for 120 minutes, (inactive= not moving to another section, not submitting anything or posting anything) your session will automatically timeout.

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How Do I Hide Courses from a Previous Semester?

Click on the Settings: Courses link located in the right-hand corner of the Courses section of your ANGEL My Page.

Courses Settings

Follow the instructions for hiding or filtering the courses you no longer wish to see. Save the changes.

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How Do I Clear My Browser Cache?
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How Do I Update My ANGEL Profile?
  1. Login to ANGEL and click on the Preferences icon located on left side of the window.
  2. Click on the Personal Information link.
  3. Make any changes you wish, then scroll to the bottom and click on the Save button.
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Chat is Not Working Properly

If you are having problems with ANGEL Chat this may be due to:

  1. Using a browser or version of a browser not supported by ANGEL.
  2. Having port 5222 blocked by a firewall on your own computer, or the firewall in place at your work location. You will need to ensure this port is available.
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How Do I Improve Email Performance In ANGEL?

To improve the speed with which your email loads in ANGEL, create personal folders and move mail that is in your Inbox and Sent folders into the new personal folders.

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How Do I Change My Name?
  1. In order to permanently change your name, you will need to obtain a new email address from Computing Services (239) 590-1188. This should be done between semesters, as changing your name mid-semester may cause problems with how you are enrolled in or assigned to your ANGEL courses.
  2. Once you have obtained a new email address, you will also need to be sure that this new email address is the one you use in Gulfline. Enrollment in or assignment to ANGEL courses is dependent on the email address of record listed for you in Gulfline. If your new email address is not listed, you will be enrolled in, or assigned to, your courses using your old name.
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What is the Maximum File Size for a Document that can be Uploaded to an ANGEL Dropbox?

The maximum file size is 3 MB (megabytes).

Go here for instructions on how to zip files.
Go here for instructions on how to resize large images.

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I am receiving a "Security Warning" in Internet Explorer 8, what should I do?

Recent security updates installed for ANGEL may prompt you for permission to view certain course content. If this happens in your ANGEL course, your options are:

  1. Click the "No" button if you see the "Security Warning" pop-up to see both secure (ANGEL servers) and non-secure content (non ANGEL servers). If you click yes, only the content from the secure ANGEL servers will be displayed.
  2. Use the FireFox browser. Firefox is free to download and is available at
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How do I play Windows Media files on a Mac?

Flip4Mac is a Quicktime plug-in for Macintosh OS X computers that adds Windows Media components to the Quicktime software, allowing users to import, export, and view audio and video Windows Media (.wmv, .wma) files using the Quicktime application and interface.

To use Flip4Mac to access Windows Media files, complete the following instructions. Please note that you will need an administrative account on the Macintosh computer on which you want to install this software.

  1. Download the free Flip4Mac plug-in from Apple to your Downloads folder or Desktop.
  2. Once disk image (.dmg) is downloaded, it should automatically unstuff itself as an .mpkg file and open an installer.
  3. If the installer does not open, double-click on the .mpkg file to run the installer.
  4. Click through the installer screens to complete a standard installation of the software. Enter your administrator password when prompted to do so.
  5. When the installation is complete, close and relaunch your internet browser.
  6. Your Windows Media content should now be available through Quicktime.