1. Read Dealing With Angry People. Reflect this handout and write a self-assessment of how you deal with angry people. How do you react internally, that is, are you cool and calm or highly nervous? What have your done successfully? What hasn't worked for you? Write a few goal for yourself.

2. Read and complete the self-assessment entitled Conflict and Conflict Resolution. Using the vocabulary expressed in this simulation and in the textbook, write another self-assessment on how you deal with conflict. What are your scores in this simulation exercise? Do you agree with your scores in the simulation? What are your weaknesses and strengths in this area? Write a few more goals for yourself in dealing with conflict.