Task Analysis
Task Analysis is the process of determining what tasks users do to perform their work and how they perform these tasks. There are many methodologies that can be used and some of these will be studied in Systems Analysis and Design courses. Below are common questions to answer for task analysis.
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What tasks do users perform? |
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What tasks are most critical? |
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What steps are required to perform each task? |
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What information is needed to complete the tasks? |
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What output is generated from user tasks? |
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How do users interact with others in their tasks? |
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How do tasks flow in the business processes? |
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How frequently are tasks performed? |
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How would a computer or other computer software help users with tasks? |