Know Your User
A good method to get to know your user is to create a user profile. These profiles will allow you to categorize your users by skills, knowledge, background, and other pertinent data. Things to look for.
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Computer literacy—Highly
technical or experienced, moderate computer experience, or none. |
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System Experience—High, moderate,
or low knowledge of a particular system, and its methods of interaction. |
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Application Experience—High, moderate, or low knowledge of similar systems. |
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Task Experience—Level of knowledge of job and job tasks. |
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Other system Use—Frequent of infrequent use of other systems in doing job. |
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Education—High school, college, or advanced degree. |
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Typing Skill—Expert (135 WPM), skilled (90 WPM), good (55 WPM), average (40 WPM), or below average. |
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Native Language—English, another, or several |