Posted by Marilyn Lawrence on February 19, 1998 at 16:25:56:
In Reply to: Re: TQM posted by Peggy on February 19, 1998 at 16:22:19:
: : :
: : : : If everyone has reviewed each others responses to today's topic, please let me know which TQM problem you would like to discuss first. Thanks.
: : : Lets just take the first one Roni!
: : Okay. The first one is Nancy's problem in the ER. What goals would be acceptable for the TQM Committee to strive for to solve this problem?
: A goal could be to increase capture of ER charges by 10% a quarter until greater than 90% of charges are captured.
Where would be the starting point for the 10% if they don't know exactly what they have lost from all the previous charges?