Posted by Marilyn Lawrence on February 05, 1998 at 16:13:27:
In Reply to: Re: Question #1 posted by Nancy on February 05, 1998 at 16:09:39:
: I chose ans. 2 because I think the Dr. needs to let her know that she understands her feelings and letting her know that she would accomodate her next time would make her feel a little better.
: : The majority of us seem to agree on answer #4. What makes this appear to be a better answer than the others? Also, if you don't agree is there something specific that made you choose a different answer?
Do you think the Dr. offering an apology saying she didn't understand would make Ms. Verde less upset?