Beginnings of Human Relations Theory in Management
Mary Parker Follett modified classical organization theory:
focusing on decision making at lower levels of the organization;
opening up communication horizontally;
permitting a "situational" approach in which lower levels in the organization could self-adjust to meet their needs;
acknowledging that management is a dynamic process and must respond to emerging situations;
a focus on dealing with conflict by "integration": bring out in open and seek a win-win situation.
Mary Parker Follett bridged the gap from classical organization theory to further study and reflection that resulted in the Human Relations Movement.