Constructing LOF Scales: Key Steps
Step 1: Select the Functions to Be Rated: All functions selected should be expected to change as a consequence of participating in the program
Step2: Select the Number of Points on the Scale: Minimum of 3 points (still problematic) to a maximum of 8 points. Usually use 5 point scale
Step 3: Write the Descriptors:Should be based on typical, observable verified client behaviors