Quality Performance Measures
Quality Measures I
Quality Measures II
Quality Measures III
Quality Measures IV
Approaches to Quality Performance Measurements
Outputs with Quality Dimension Approach: 3 Steps
Performance Measure Reminder
Step 1: Selecting Quality Dimensions
Step 2: Translating Quality Dimensions: (Examples)
Step 3: Grafting Quality Dimensions
Client Satisfaction Approach
Step 2: Translating Quality Dimensions
Step 3: Developing Survey Questions
Email: twimber@fgcu.edu
Home Page: http://ruby.fgcu.edu/courses/50231/evalrsch.htm
Other information: Terry's Template
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