Posted by Marilyn Lawrence on February 19, 1998 at 17:17:16:
In Reply to: Re: Marilyn's Problem posted by Peggy on February 19, 1998 at 17:09:02:
: : : : Let's move on to Marilyn's problem.
: : : Improve patient satisfaction by informing patients of
: : : tentative time for procedure with explanation that
: : : it could vary by 1-11/2 hours
: : That we've done.
: I am not sure if the floor nurses do that. Another option is
: for the cath lab staff to provide pre-procedure teaching either in person
: or with a pamplet explaining the potential delays and reasons for them
We used to do pre teaching before the crunch hit. Now the nurses on the floor are required to do the pre teaching which includes a video tape and booklets.