Posted by Marilyn Lawrence on February 19, 1998 at 17:06:18:
In Reply to: Re: Marilyn's Problem posted by nancy on February 19, 1998 at 17:00:48:
:
: : : Let's move on to Marilyn's problem.
: : Improve patient satisfaction by informing patients of
: : tentative time for procedure with explanation that
: : it could vary by 1-11/2 hours
: The pts. and families need to realized that during these procedures often time the doc.s are going to find unexpected problems or findings and need to deal with them on the spot.
Thank-you so true, I know I've played the "waiting game" with family members and it's tough. High emotions get in the way.