Re: Marilyn's Problem

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Posted by Roni on February 19, 1998 at 17:01:03:

In Reply to: Re: Marilyn's Problem posted by Peggy on February 19, 1998 at 16:56:26:

: : Let's move on to Marilyn's problem.

: Improve patient satisfaction by informing patients of
: tentative time for procedure with explanation that
: it could vary by 1-11/2 hours

I like the idea of allowing the leeway time. This alone could minimize complaints.



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