Conflict Management

7/27/99


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Table of Contents

Conflict Management

Approaches to Conflict

Types of Hostility

Causes of Conflict

Results of Effective Management

Some Causes of Poor Management of Conflict (see Figure 7-6 page 247)

Positive Approaches to Managing Conflict (see Figure 7-6 page 247)

Kenneth Thomas Model

PPT Slide

 Author: Computer Services

Email: tvalesky@fgcu.edu