Table of Contents
            Total Quality Management 
        Knowledge of Psychology 
        Knowledge of Psychology (continued) 
        Appreciation for a System 
        Appreciation for a System (continued) 
        Theory of Knowledge 
        Theory of Knowledge (continued) 
        Activity on Theory of Knowledge 
        Theory of Variation 
        Theory of Variation (continued) 
        To Determine Special Causes 
        PPT Slide 
        In Summary 
        In Summary (continued) 
        In Summary (continued) 
        References 
        The Four Pillars of Schools of Quality 
        Pillar 1: A Customer-Supplier Focus 
        Pillar 2: Constant Dedication to Continuous Improvement 
        Pillar 3: A Process-Systems Approach 
        Pillar 4: Consistent Quality Leadership 
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       Email:  tvalesky@fgcu.edu   
	
	
	
	
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