Total Quality Management

7/27/99


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Table of Contents

Total Quality Management

Knowledge of Psychology

Knowledge of Psychology (continued)

Appreciation for a System

Appreciation for a System (continued)

Theory of Knowledge

Theory of Knowledge (continued)

Activity on Theory of Knowledge

Theory of Variation

Theory of Variation (continued)

To Determine Special Causes

PPT Slide

In Summary

In Summary (continued)

In Summary (continued)

References

The Four Pillars of Schools of Quality

Pillar 1: A Customer-Supplier Focus

Pillar 2: Constant Dedication to Continuous Improvement

Pillar 3: A Process-Systems Approach

Pillar 4: Consistent Quality Leadership

Author: Computer Services

Email: tvalesky@fgcu.edu

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