Main Module Three
Waiting Line Models

 

Learning Objectives

At the end of the module, the student will:

Be able to identify why waiting lines occur and the primary features of waiting line systems.

Know the difference between single-channel and multiple-channel waiting line configurations

Understand the characteristics of random arrival events and random and scheduled service activities.

Be able to identify and interpret operating characteristics of the primary waiting line systems.

Readings

Introduction to Management Science, 11th edition, by Bernard W. Taylor III.  Pearson – Prentice Hall.

Chap 13

Waiting Line Models

 

 

 

Notes

The following topics are included in summary notes for Module Three.

Module 3.1 Notes: Structure of Waiting Lines System

Module 3.2 Notes: Single Channel/Single Server

Module 3.3 Notes: Other Waiting Lines Models